Frequently Asked Questions (FAQ)

1. What makes Lewis & Light Studio jewelry unique?

Every piece is handmade with care, intention, and high-quality materials. No mass production—just thoughtful, handcrafted jewelry created in small batches.

2. What materials do you use?

We work with materials such as:

  • Stainless steel (tarnish-resistant)

  • Sterling silver

  • Gold-plated components

  • Natural stones, crystals, and beads

Each product listing includes detailed material information.

3. Are your pieces hypoallergenic?

Most of our jewelry is hypoallergenic, especially stainless steel and sterling silver pieces. If you have sensitive skin, look for “hypoallergenic” in the product description.

4. How do I care for my jewelry?

To keep your jewelry shining:

  • Avoid wearing it in the shower or pool

  • Keep it away from perfumes and lotions

  • Store it in a dry place

  • Gently clean with a soft cloth

5. Do you accept custom orders?

Yes! We love creating meaningful, personalized pieces.
Send us a message through the Contact page, and we’ll work with you to bring your idea to life.

6. How long does shipping take?

Processing time: 2–4 business days (because everything is handmade).
Shipping time (U.S.): 3–7 business days depending on location.

You’ll receive a tracking number once your order ships.

7. Do you offer international shipping?

Yes, we ship worldwide! Shipping times vary by country. Customs fees may apply and are the responsibility of the buyer.

8. What is your return or exchange policy?

We accept returns and exchanges within 14 days of delivery.
Items must be unworn and in original condition.

Custom-made items are final sale unless damaged on arrival.

Please see our Return Policy for full details.

9. What if my jewelry arrives damaged?

Your happiness matters to us! If something arrives damaged, contact us within 48 hours with a photo, and we’ll replace or refund the item.

10. Do you offer gift packaging?

Yes! All orders come with beautiful, ready-to-gift packaging. If your order is a gift, you can leave a note at checkout.

11. How can I contact you?

You can reach us any time through our Contact page or email. We do our best to reply within 24 hours.